Refund policy

Order Cancellations:

You may cancel your order prior to shipment by contacting our customer support team at aromashimmersenter@gmail.com.

Refunds for Cancelled Orders:

Prepaid Orders: Refunds will be processed to the original payment method.
Cash on Delivery Orders: A bank account is required to receive your refund.
Refunds are processed within 48–72 business hours.
Please record a video while unboxing your purchase as this is the only proof we can accept for damaged or incorrect items.

Returns & Exchanges:

We offer a 3-day return/exchange window for sealed, unused products in their original packaging.

Eligibility Criteria:

Products must be unused, sealed, and in original packaging.
Returns are not accepted for opened, tampered, or partially used items.
The following items are non-returnable: perfume miniatures, vials, and deodorants.

Return/Exchange Process:

To initiate a return or exchange:

Email us at aromashimmersenter@gmail.com within 3 days of delivery.
Unboxing video of the product displaying the shipping label very clearly is required to make any claim.
Include your Order ID, reason for return, and clear product images.
Once approved, a pickup will be arranged and your refund or replacement processed after verification.

Non-Acceptance of Returns:

Returns will be declined under the following conditions:

Return will not be accepted in case an unboxing video with the shipping label is not recorded or not produced at the time of making a claim.
Used or opened products
Damaged items due to misuse
Missing accessories or tampered packaging
Late return requests
Free items

Defective/Damaged/Incorrect Items:

Follow the same return process within 3 days. Please provide images for quick assistance.

Partial Returns:

Permitted, but must include all original accessories or bundled items.

Refund Timelines:

Refunds for returns follow the same timeline as cancellations and are processed after successful product verification.